If you order before 1pm your order will be with you next day between 8am and 6pm.

Inside the M25 we use our own vans however anything outside of that we use DPD.

Any white or premixed item can be returned within 14 days as long as you still have the original packaging, any *mixed* customised colours (unless an error has occured on 'haftprimers' side) you will not be able to return these items.

Privacy Policy for National Paint Services LTD (trading as Haftprimer.com)

Effective Date: [Insert Date]

At National Paint Services LTD, trading as Haftprimer.com (hereinafter referred to as “we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).

By using our website at www.haftprimer.com (the "Site"), you agree to the collection and use of information in accordance with this Privacy Policy. Please take a moment to read and understand how your data is processed.

1. Information We Collect

We collect personal data when you interact with us, place an order, subscribe to our newsletter, or visit our Site. This data may include:

Personal Identification Information: Name, email address, postal address, phone number, and payment information (when making a purchase).

Technical Data: IP address, browser type, device type, operating system, and page interactions.

Marketing Data: Preferences in receiving marketing communications and interaction with our marketing campaigns.

We also collect data through the use of cookies and similar technologies for analytics, marketing, and personalisation purposes.

2. How We Use Your Information

We may use the information we collect from you for the following purposes:

To Process Orders and Provide Services: Your personal data allows us to complete your purchase, process payments, and deliver your products.

To Communicate with You: We use your contact information to send order updates, product recommendations, and customer support messages.

To Improve Our Website and Services: By analysing user behaviour, we can enhance the user experience, optimise our site’s functionality, and ensure the services we provide are tailored to your needs.

For Marketing and Advertising: We use personal data to send promotional offers, newsletters, and relevant marketing communications. You can unsubscribe from these communications at any time.

To Comply with Legal Obligations: We may also process your personal data to meet legal obligations, such as record-keeping for financial purposes.

3. Use of Klaviyo and External Marketing Software

We use third-party services, such as Klaviyo, an email marketing software, to manage our marketing campaigns, newsletters, and customer communications. These services may collect and store data such as:

Email engagement metrics: Open rates, click-through rates, and other user interactions with our marketing emails.

Cookies and Tracking Technologies: Klaviyo and similar platforms may use cookies to track your interaction with emails and offers, allowing us to better tailor our marketing messages.

By interacting with our emails or marketing campaigns, you consent to the use of cookies for these purposes. You can always manage or opt out of marketing communications by clicking the unsubscribe link in any email we send.

Klaviyo and similar platforms may collect information such as:

Your email address and name (if provided)

Information about your browsing behaviour on our website (via tracking pixels and cookies)

Purchase history or website interactions for personalised marketing

To learn more about how Klaviyo handles your data, please review their Privacy Policy here.

4. Cookies and Tracking Technologies

Cookies are small files placed on your device to improve your browsing experience, enable certain site functionality, and collect data about your activity on our website. We use cookies for:

Analytics: To understand how visitors use our site and improve functionality.

Personalisation: To provide personalised content and recommendations based on your preferences.

Marketing: To target ads and measure the effectiveness of our marketing campaigns.

You have the right to control cookies by adjusting your browser settings. Please note that disabling certain cookies may impact your experience on the Site.

For more information on how we use cookies, please refer to our Cookie Policy.

5. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can request that we correct any inaccurate or incomplete information.

Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data in certain circumstances.

Right to Restrict Processing: You can request that we limit the processing of your personal data under certain conditions.

Right to Data Portability: You can request your personal data in a structured, commonly used, and machine-readable format to transfer to another controller.

Right to Object: You can object to the processing of your personal data, including for marketing purposes.

To exercise any of these rights, please contact us using the details in the Contact Information section below.

6. Data Security

We implement a range of technical and organisational measures to protect your personal data from unauthorised access, alteration, or disclosure. However, please note that no method of data transmission over the internet or method of electronic storage is 100% secure. We strive to protect your information, but we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting requirements. We will securely dispose of your data when it is no longer required.

8. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA). However, if we do, we will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. The "Effective Date" at the top of this page will indicate the last time this Privacy Policy was revised.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

National Paint Services LTD (trading as Haftprimer.com)

Email: [Insert Contact Email]

Phone: [Insert Contact Number]

Address: [Insert Physical Address]

By using our website and services, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy.

This privacy policy provides a clear overview of how your company collects, processes, and protects user data under GDPR regulations, as well as how Klaviyo and similar marketing tools are used to process data. If needed, adjust the specifics based on your actual business operations and legal advice.